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How cuci12 Protects Your Privacy

Your account connects live tables, slot rooms such as Ninja vs Samurai and local payments through Touch 'n Go, GrabPay, Boost dan FPX, so this Privacy Policy explains…

Payment data explainedCookie choicesMalaysia law contextAccount access checks

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Malaysia Privacy Terms Around Your Wallet

cuci12 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create your account, open Double Ball Roulette, Dragon Fishing, Football Studio or manage a wallet transfer, we process the details needed to keep your account record accurate. That may include your name, phone number, login device, IP address, session activity, game transaction records, payment

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references and support messages. We use those details for account checks, payment matching, security monitoring, dispute handling and service messages linked to your account. The policy does not promise access from every location; access or eligibility depends on local law and is available where local law
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permits. We do not ask for more than we need for the account purpose, and we set retention periods around law, audit needs, open requests and unresolved payment matters.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Contact Us About Privacy Requests

Privacy questions should reach the right desk quickly, so we separate account help from privacy requests where possible.

Privacy email Send privacy requests to the contact address shown inside your account area. Include your registered phone number, the request type and the payment reference involved, but avoid sending full wallet screenshots unless we ask.

In-account chat Use chat when you are already logged in and need help locating cookie settings, contact details or payment records. The agent can route a privacy request after checking that the account is yours.

Security handover If you suspect account access from a device you do not recognise, contact us before sending deletion requests. We first secure the account, then explain what privacy records can be changed or retained.

DATA CARE

How We Handle Your Account Data

Our privacy work sits inside the same flow you use to join, log in, fund a wallet and open a table or slot room.

Data we collect

We collect account details, login records, device signals, payment references and game transaction entries from rooms such as Cash or…

Cookie use

Cookies keep you signed in, remember language choices, detect repeated failed logins and help the payment page load the correct…

Payment records

Touch 'n Go, GrabPay, Boost dan FPX transfers create reference numbers that we store with your wallet history.

Security access

Account records are available only to staff who need them for support, payment checks or security work.

Retention periods

We keep records for the period needed for account operation, legal duties, audit checks, payment disputes and security investigations.

Change requests

You can ask us to correct contact details, provide a copy of account data or remove records where law allows.

Privacy Questions Before You Join

These answers cover common privacy concerns before you open an account or after you start using the wallet and lobby. They focus on data collection, payment records, cookie use, access controls and your choices under applicable law in Malaysia.

It covers how we collect, use, store and share data linked to your account, wallet, login sessions, support chats and game activity. It also explains how you can ask for access, correction or removal.

Your phone number helps us identify your account, send security checks and match support requests to the right record. We do not use it to change payment details unless you pass account verification.

Payment providers send references needed to confirm a transfer and reconcile your wallet. We store those references with your account history, but we do not receive every private detail held by those providers.

Cookies support login sessions, language settings, security checks and payment page behaviour. You can manage cookies through your browser, but blocking some cookies may affect account access or wallet actions.

Yes, you can ask us to correct details or remove data where local law allows. Some records, especially payment references and security logs, may need to remain for legal, audit or dispute reasons.

Only authorised staff can view account data for support, payment matching, risk checks or technical fixes. We limit access by role and may ask you to verify identity before discussing private records.

The policy explains privacy handling; it does not create access rights in every place. Access or eligibility depends on local law and is available where local law permits, with account checks applied as needed.

How cuci12 Protects Your Privacy

Contact Us About Privacy Requests

How We Handle Your Account Data

Data we collect

Cookie use

Payment records

Security access

Retention periods

Change requests

Privacy Questions Before You Join

01 What does this Privacy Policy cover?

02 Why do you ask for my phone number?

03 Do Touch 'n Go, GrabPay, Boost dan FPX share my details?

04 How are cookies used on the site?

05 Can I ask to change or delete my data?

06 Who can see my account data?

07 Does the policy affect access in Malaysia?

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